Returns & Exchanges
At Nicholas John Interiors, we want you to be completely satisfied with your purchase. If a piece doesn't perfectly complement your home, you can return eligible items within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Contact our customer concierge team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Item
Carefully repackage your items in their original designer packaging, ensuring all protective inserts and hardware are included to prevent damage during transit.
Ship to Our Warehouse
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized carrier location, or schedule a white-glove pickup for oversized furniture.
Receive Your Refund
Once our quality control team inspects the returned item, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing